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Archive for July, 2013

Close up of flag blowing in wind

You’re driving home from Chapman Ford in your brand new F-150 and it hits you: A queasy, “I made a giant mistake buying this truck” feeling in the pit of your stomach. Fighting it, you make it home, park your new ride in the driveway, and resolve to return your wheels the next day to the dealership. No problem, right?


Arizona law does not provide for a “cooling off” period or “three-day” right to cancel a car sale when buying a car. So if you are suffering from “buyer’s remorse,” you might have to invest in some antacids to overcome that queasy feeling in your stomach. The sales professionals at Chapman Ford, however, can help you decide if the vehicle you want to purchase is the best decision for your lifestyle and budget, said Marlo Watkins, New & Used Car Manager for the Scottsdale Ford dealership.

“We make sure we listen to the needs and wants of our customers,” Watkins says. “It’s always a good idea for customers to come in with a budget in mind, and what kind of payment they can afford.”

Okay, you’ve done your homework, made sure the vehicle you want is in your budget and is the model you were looking for, but on the drive home, the engine falls out. What now? According to the Arizona Attorney General’s Office and the state’s “Lemon Laws,” as a consumer, you are protected in several ways. They are:

  • The period covered by the Lemon Law is the term of the manufacturer’s warranty OR two years OR 24,000 miles, whichever is earlier. The covered period begins on the date of delivery of the vehicle to you, the consumer.
  • If there is a problem with the vehicle that substantially impairs the use and value of the car, and does not conform to the express warranty of the manufacturer, you, the consumer, should report it to the manufacturer.
  • The report must be made during the covered period.
  • The manufacturer or its authorized dealers can repair or correct the defect, accept return of the vehicle, or replace the vehicle with a new car.
  • There is a limit on the number of times you, the consumer, must allow the manufacturer to repair the vehicle and the amount of time the vehicle can be out of service. If, during the covered period, the manufacturer fails to successfully repair the defect after FOUR attempts, or the car is out of service by reason of repair for a cumulative total of 30 or more calendar days, the manufacturer must accept return of the vehicle or replace the vehicle with a new vehicle.

Used-vehicle purchases also are covered by Lemon Laws, and include:

  • A major component breaks on the vehicle before the earlier of 15 days or 500 miles after you purchase the vehicle;
  • If the component breaks, the purchaser is liable for up to $25 for the first two repairs;
  • The recovery for the consumer is the purchase amount paid for the vehicle.

Phoenix Ford customers looking for a reputable dealer can turn to Chapman and know they will find answers to their car-buying questions, and they will be treated fairly during the process of buying a new or used vehicle, Watkins said.

For more information on new or used cars, visit